Total Quality Management and Paradigms of Public Administration

Authors

  • Rauno Vinni

Abstract

The implementation of total quality management (TQM) in public organizations is usually associated with the rise of New Public Management (NPM). Together with NPM, TQM has encountered a lot of criticism. The underlying argument has been that NPM and TQM undermine civil service ethos since they advocate entrepreneurial approaches in providing public services. Apart from the discussion of TQM’s suitability for public agencies, there is an ongoing discussion about the downsides of TQM as such. One of the most serious objections to TQM is that it creates mechanistic solutions (Godfroij 1995) and increases bureaucracy (Hill and Wilkinson 1995, 19).

Downloads

How to Cite

Vinni, R. (2014). Total Quality Management and Paradigms of Public Administration. International Public Management Review, 8(1), 103–131. Retrieved from https://ipmr.net/index.php/ipmr/article/view/24

Issue

Vol. 8 No. 1 (2007)

Section

Articles

License

Authors who publish with this journal agree to the following terms:

1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License that allows others to share the work for non-commercial use with an acknowledgement of the work's authorship and initial publication in this journal.

2. Authors and IPMR are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository, distribute it via EBSCO, or publish it in a book), with an acknowledgement of its initial publication in this journal.