Citizen Preferences toward e-Government City Portals - An empirical Analysis of Full Online, Mobile and Social Media Services

Authors

  • Bernd W. Wirtz German University of Administrative Sciences Speyer
  • Oliver Tuna Kurtz German University of Administrative Sciences Speyer

Abstract

Governments worldwide increasingly provide public services via e-Government city portals. During the last decade, e-Government practice has developed from a rudimentary use to an establishment of holistic citizen platforms offering different public e-Services. Recently, public e-Service provision has shifted toward three main developments involving full online service provision, public social media, and mobile government. Despite practical significance regarding these emerging trends and corresponding adapted citizen needs, understanding city portal user preferences is a neglected research issue. Therefore, this study carries out an explorative research approach to get insights into citizen preferences in order to provide implications for an efficient portal management and to contribute to the current scientific discourse regarding user-centric e-Government.

Author Biographies

Bernd W. Wirtz, German University of Administrative Sciences Speyer

Bernd W. Wirtz is Professor of Information and Communication Management at the Germany University of Administrative Sciences Speyer, Speyer, Germany. E-mail: ls-wirtz@uni-speyer.de

Oliver Tuna Kurtz, German University of Administrative Sciences Speyer

Oliver Tuna Kurtz is Research Assistant at the German University of Administrative Sciences Speyer, Speyer, Germany. E-mail: kurtz@uni-speyer.de

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Published

2016-05-12

How to Cite

Wirtz, B. W., & Kurtz, O. T. (2016). Citizen Preferences toward e-Government City Portals - An empirical Analysis of Full Online, Mobile and Social Media Services. International Public Management Review, 17(1), 1–20. Retrieved from https://ipmr.net/index.php/ipmr/article/view/274

Issue

Vol. 17 No. 1 (2016)

Section

Articles

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