The stakeholder landscape in the public healthcare process—challenges, elements and implications for stakeholder management
The complexity, multifunctionality and multidisciplinary nature of public healthcare have created a challenging environment in which to plan, organise and manage healthcare processes. Among the main challenges are the governance model and the fact that there are numerous stakeholders. This study analyses the regional public healthcare process through stakeholder analysis and an evaluation of the stakeholder landscape. The overall purpose of this study is to describe the complexity of stakeholder management in our healthcare process case study and describe what impacts stakeholder management and landscape have on healthcare process management. It also provides stakeholder landscape as a method to pland and manage public processes containing numerous stakeholders.
Based on the analysis of our healthcare process case study (Northern Ostrobothnia Hospital District), complexity (both numbers and relationships), uncertainty, dynamism and institutional context all pose challenges for the public management. Surprisingly, our informants gave incoherent accounts of formal – not to mention informal – stakeholder salience. There is evident potential to utilise stakeholder landscaping, as well as its social and healthcare development and management elements (planning, organising and implementing), to achieve more efficient and effective results. The method applied in this study can be seen as an important contribution to public healthcare process management.
How to Cite
Authors who publish with this journal agree to the following terms:
1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License that allows others to share the work for non-commercial use with an acknowledgement of the work's authorship and initial publication in this journal.
2. Authors and IPMR are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository, distribute it via EBSCO, or publish it in a book), with an acknowledgement of its initial publication in this journal.