MCLAREN, R. I. Organizing to Serve the Public: Processing or Developing the Clientele?. International Public Management Review, [S. l.], v. 3, n. 1, p. 56–76, 2014. Disponível em: https://ipmr.net/index.php/ipmr/article/view/195. Acesso em: 5 may. 2024.