Implementation of a Standard Management Outcomes System: Analysis of a Case Study in Thailand

Authors

  • Rumjuan Benjasiri

Abstract

Thai government established standards of Thai public management and public service outcomes that will lead to an achievement of total system outcomes in the public sector. It’s achievements and factors affecting the implementation are questions addressed in this study. Results of the study found that the implementation of PSO.s data and participation systems of the CDD caused an improvement in the standard of working systems. Both efficiency and quality of work had been increased. Registered to implement PSO work units have had dramatic reductions in concerned work units. complaints, significant reductions in using government budget and increased response rates to people.s demands and expectations. Characteristic of a learning organization, perception in PSO standards, executive support, participative management, performance improvement experience, regulation used in work are significantly affecting officials. satisfaction in the work improvements caused by PSO implementation.

Author Biography

Rumjuan Benjasiri

Rumjuan Benjasiri was granted the Doctor of Philosophy degree in Development Administration) in 2003 from The National Institute of Development Administration, Bangkok, Thailand. This article is abstracted from his dissertation, "The Implementation of Public Sector Standard Management System and Outcomes (PSO): Case Study of the Community Development Department."

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How to Cite

Benjasiri, R. (2014). Implementation of a Standard Management Outcomes System: Analysis of a Case Study in Thailand. International Public Management Review, 5(2), 132–147. Retrieved from https://ipmr.net/index.php/ipmr/article/view/153

Issue

Vol. 5 No. 2 (2004)

Section

Articles

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