Back to Acquisition Reform Basics

Authors

  • Steven J. Kelman

Abstract

Recently, I was teaching in an executive education program at the Kennedy School for GS-l5 level (and uniformed equivalent) federal managers. During a class discussion of public-sector performance measurement, a woman from the Defense Logistics Agency spoke about how her organization had used performance measures as a tool in their effort to re-orient the agency towards a greater results-orientation and customer focus. Having listened to her account, another participant across the room raised his hand to identify himself as a customer of the Defense Department supply system. He had noticed the difference. The system was serving him better, he said.

Author Biography

Steven J. Kelman

Steven J. Kelman is the Albert J. Weatherhead III and Richard W. Weatherhead Professor of Public Management, John F. Kennedy School of Government, Harvard University.

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How to Cite

Kelman, S. J. (2014). Back to Acquisition Reform Basics. International Public Management Review, 6(2), 6–8. Retrieved from https://ipmr.net/index.php/ipmr/article/view/167

Issue

Vol. 6 No. 2 (2005)

Section

Articles

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