Can Public Managers Learn from Trends in Manufacturing Management?
Abstract
A contested issue in public management is how to manage government operations. Treatments of this topic are mostly concerned with what-to-do questions. One way to engage or formulate them is to borrow conceptual frameworks from the business process management school of thought that has become important in the practice of public management. This school of thought focuses attention on the processes by which inputs of various kinds are transformed into goods or services utilized or consumed by downstream agents such as end-users.
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