Understanding the Quality of Administrative Action: Who and What Counts?
Keywords:
stakeholder, basic psychological needs, goal system, good administration, public service performanceAbstract
To understand the quality of administrative action, it is crucial to incorporate the perspectives of those affected. This paper introduces and demonstrates a method for identifying stakeholders based on their urgency, legitimacy, and power, and examines stakeholders' interests using theories from motivational psychology. In the context of constitutive administrative acts, stakeholders were identified as applicants, third parties, public managers, elected officials, and the legislature. A combination of user experience sampling, interviews, and legal source reviews was used to determine stakeholders’ urgencies, motives, and values, highlighting common priorities and potential conflicts. This approach advances the conceptualization and measurement of good administration.
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