Vol. 4 No. 1 (2003)

Articles

• Comment from the Editors

  L. R. Jones, Kuno Schedler

  ii

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• Assessing Public Management Reform in an International Context

  L. R. Jones, Donald F. Kettl

  1-19

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• Research on Public Management Policy Change in the Latin America Region: A Conceptual Framework and Methodological Guide

  Michael Barzelay, Francisco Gaetani, Juan Carlos Cortázar Velarde, Guillermo Cejudo

  20-42

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• Best Practice Application: Identifying High and Low Behavior and Performance Using

  Jiannan Wu, Stuart Bretschneider

  43-60

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• Balancing Customer Service, Empowerment, and Performance with Citizenship, Responsiveness and Political Accountability

  Michael E. E. Milakovich

  61-83

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• New Public Management and Corruption: IPMN Dialogue and Analysis

  Patrick von Maravic, Christoph Reichard

  84-130

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• Book Review Essay: Managing Public Expenditures in Australia by John Wanna, Joanne Kelly and John Forster

  L. R. Jones

  131-139

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