Reassessment of the Application of TQM in the Public Sector
Abstract
Numerous articles have been written regarding the application of TQM in the public sector. The purpose of this article is to delve into the roots of and to assess TQM, past and present, within the framework of public administration theory, and to highlight some of the issues that relate to the implementation of TQM in the public sector. Suggestions are made to address the concerns identified in the article.
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