Managing Crowd Innovation in Public Administration


  • Alexandra Collm
  • Kuno Schedler


Governments all over the world have discovered the world of social media, for better or for worse. Whereas some of them are making every effort to prevent the unhierarchical and therefore uncontrollable (dissident) opinion-forming process in Web 2.0, others are looking for ways of putting the potentialities of this new opening-up of communication to use. One approach that is increasingly being tried out is opening up innovation processes in government. However, this opening-up of innovation processes is anything but trivial. It requires a thoroughly thought-out strategy and thus confronts government systems with extensive challenges if it is not to suffer the same fate as other unsuccessful attempts at reform in the past. In our essay, we reflect on the consequences of these challenges for public managers.

Author Biographies

Alexandra Collm

Alexandra Collm is postdoctoral researcher and manager of the scientific program Innovative Public Managing at the Institute for Systemic Management and Public Governance at the University of St.Gallen, Switzerland.

Kuno Schedler

Kuno Schedler is Professor of Public Management at the University of St. Gallen, Switzerland.



How to Cite

Collm, A., & Schedler, K. (2014). Managing Crowd Innovation in Public Administration. International Public Management Review, 13(2), 1–18. Retrieved from




Most read articles by the same author(s)

1 2 > >>