Performance measurement systems in local authorities: A Systematic Literature Review
Keywords:
Public Administration, Local Authorities, Performance Measurement, Systematic Literature ReviewAbstract
This study provides a comprehensive analysis of performance measurement systems in local authorities through a systematic review of international literature. Addressing two specific research questions, it employs a rigorous methodology, analyzing articles sourced from the Scopus and Web of Science databases. Data were processed using MySRL and Bibliometrix software, enabling both descriptive and thematic analyses. The findings highlight emerging priorities in public sector performance evaluation, particularly: (1) gender diversity, (2) sustainability, (3) digitalization, and (4) the context of developing countries. This review provides theoretical and practical insights, by systematically synthesizing existing studies and identifying research gaps and offering actionable insights for public managers aiming to enhance organizational evaluation systems and drive improvements in local authorities.
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